Zendesk SDK for Unity

History

Back in 2020, we launched our first Native Unity SDK. That SDK was designed to give you, our gaming customers, a quick and easy way to seamlessly bring the power of Zendesk into your games.

Since then, Zendesk has announced Messaging, our newest product that is helping our customers to deliver rich conversational experiences which are connected across web, mobile or social apps. 

Zendesk's messaging provides customers with the unique flexibility to pop in and out of the conversation at their leisure, while giving your support teams the tools to automate answers to get back to customers faster (using Answer Bot with Flow Builder), and easily manage all conversations from a unified workspace.

Today we are excited to announce that we will be releasing a new version of the Unity SDK with messaging capabilities included, and we are inviting you all to sign up for our early access program to be our partner to bring this product to market.

What is new in the Zendesk SDK for Unity?

The new Zendesk SDK for Unity brings the simplicity of the previous SDK (we call it the classic SDK now) and adds messaging capabilities on top of it. 

The new SDK is designed to be simple and convenient for everyone, for you, your players, your developers and your agents, here is how:

With our Flow BuilderEditor, you can build automated flows in minutes and control how your players are being served using bots, and ready-to-use blocks like quick replies and forms.

Your players, on the other hand, are having continuous conversations with agents. They can start, pause, and pick up their support conversations at their leisure.

Your development team can still install the SDK in minutes as it is native to Unity, so there is no compatibility overhead, and your agents have access to customer’s context and previous bot interactions so they can jump straight to helping them plus their time is protected as Answer bot can now handle trivial tasks.

What’s the Zendesk SDK for Unity EAP (Early Access Program)?

In the last year, we have been at full speed towards building this SDK, and now it will be available for you to give it a go through our Early Access Program (EAP).

Once you sign up, we will share the UnityPackage with you with a quick start guide and documentation. Later we will touch base with you to get your feedback.

Is this available to all Zendesk customers?

Yes, this Early Access Program is available to any Zendesk customer with an active subscription. Nonetheless, below are some things that each customer should consider before requesting to join the EAP.