A conversation flow consists of a sequence of steps that are created and configured by you in Flow Builder, or are part of the out-of-the-box behavior . Each step represents a message the bot is able to show to your customer during a conversation.
This article discusses the following step types:
- Send message
- Present options
- Show help center articles
- Transfer to agent
- Add a business hours condition
After getting to know the elements here, you can begin Using Flow Builder to create bot flows.
Send message
Send message displays a piece of text to the customer during a conversation.
Usage:
Send message inserts a predefined piece of text into the conversation. It can be a greeting, useful information about your business, or an automated direct reply in response to end user free-text messages and quick reply option selection.
Configuration rules:
Message steps can be added anywhere in your flow. After they're displayed, they move the conversation immediately to the next step in the flow.
Comments
0 comments
Please sign in to leave a comment.